Senior Solutions Delivery Manager - Technical.ly

Senior Solutions Delivery Manager

cloudtamer.io |  Fulton, MD | Dev / Eng

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

Are you technically minded, but love interacting with people? Do you want the opportunity to build; apply your understanding of cloud, enterprise IT architecture, and integrations; and impact and drive the direction of the core application? If so, we’re looking for you!

YOUR ROLE: 

The Senior Solutions Delivery Manager plays a critical role in ensuring that cloudtamer.io’s current and future customers successfully test, evaluate, and implement the cloudtamer.io platform to execute their organizational cloud governance strategy. You will lead the technical delivery and customer success of evaluations and platform onboardings to include:

  • Customizing and delivering cloudtamer.io platform demonstrations
  • Identifying customers’ requirements and critical success factors
  • Installing and configuring the cloudtamer.io platform for both customer evaluations and production AWS and Azure (and, soon to be, GCP) environments.
  • Establishing and executing a baseline cloud governance strategy focused around account management, security and compliance automation, and cost management and enforcements.
  • Identifying opportunities for horizontal integration across the customer enterprise and existing investments in enterprise toolsets.

As a Senior Solutions Delivery Manager you will own the customer success journey and focus on our core mission to turn customers into fans. As the dedicated technical contact for customer accounts, you will be the primary point of contact for premium support customers delivering proactive services, such as quarterly health checks, professional services engagements, and cloud adoption strategy sessions.

 

As the technical voice of the customer, you will interface with cloudtamer.io’s engineering and product management teams to prioritize new features and to help shape the future of the cloudtamer.io application.

 

YOUR DAY-TO-DAY:

  • Delivering platform demonstrations and technical deep dives.
  • Leading and managing guided evaluations with customers
    • Installing and configuring the platform within AWS or Azure (and, soon to be, GCP) environments.
    • Designing a repeatable process for onboarding end users into the platform within a customer’s environment.
    • Ensuring that success criteria are being evaluated and satisfied throughout the evaluation period.
  • Installing and configuring production environments, leading technical and non-technical trainings, and integrating cloudtamer.io within the customer’s enterprise architecture.
  • Owning the customer journey, including providing self-service tools to customers and handling support escalations.
  • Representing customer feedback and requests in the product engineering and design process, helping to shape the product roadmap and feature set.
  • Being a collaborative member of a highly driven and focused team.

 

WHAT WE ARE EXPECTING FROM YOU (I.E., THE QUALIFICATIONS YOU MUST HAVE): 

  • 5+ years enterprise IT application and integration experience.
  • Strong verbal, written, and presentation communication skills
  • Excellent problem-solving and troubleshooting skills.
  • A tendency to obsess over customer service and support satisfaction.
  • Experience developing and delivering product training to customers.
  • Ability to work with cross-functional teams to ensure quality throughout the software development lifecycle.
  • Intermediate/advanced knowledge of one or more cloud service providers.
  • Experience supporting projects with central authentication mechanisms such as SAML, Active Directory, or LDAP, with a focus on role-based access control.
  • Demonstrated experience leading or developing high-quality, enterprise scale solutions, preferably on a leading cloud provider such as AWS, Azure, or GCP.
  • Experience supporting network architectures in enterprise environments.
  • Experience working in both virtualized and cloud environments across technologies such as AWS, Azure, and GCP.
  • Bachelor’s Degree, or equivalent, in Computer Science, Information Technology, Information Systems, or other technical area of study.
  • Up to 25% travel (when safe!) required to support customers, predominantly in the DC/Maryland/Virginia metropolitan area.

 

OUR WISH LIST (I.E., THE QUALIFICATIONS WE WOULD LIKE YOU TO HAVE):

  • Understanding of security and compliance regimes, such as HIPAA, FedRAMP, PCI, and CIS, including the accreditation and certification process for commercial and federal customers.
  • AWS, Azure, or GCP technical certification.
  • Previous experience in a pre- or post-sales delivery or consulting role at a product company.
  • Basic understanding of Infrastructure as Code technologies such as Terraform, Azure ARM Templates, or CloudFormation.
  • Comfort within the Linux command line running basic troubleshooting commands.
  • Experience integrating REST APIs.
  • Experience working with MySQL.
  • Experience using scripting languages such as Python and PowerShell.

 

YOU WILL EXCEL IN THE ROLE IF YOU ARE:

  • Able to learn new technologies quickly and easily.
  • Able to adapt to customer demands and questions and can “think on your feet”.
  • A natural at communication and customer service.
  • Able to take highly technical concepts, break these into easily digestible formats, and communicate them back to multiple levels of an organization.
  • Present the value of the feature to a customer, rather than just focusing on how it works.

 

WHAT WE WILL PROVIDE IN RETURN:

  • Excellent compensation and amazing benefits, including top-of-the-line Blue Cross Blue Shield PPO healthcare coverage with ZERO deductibles. We pay for 100% of the employee AND dependent’s premium for medical, dental and vision!
  • 3% of direct compensation contribution to your 401(k) (no match required).
  • Generous time off that includes holidays, sick, and flexible PTO options to allow staff to spend time with friends and family.
  • Quarterly innovation days to help work on new challenging problems collaboratively.
  • Monthly lunches and happy hours to better connect with co-workers and talk about life outside of work.
  • A small-team collaborative environment that fosters communication and innovation.

 

At cloudtamer.io, we are focused on making peoples’ lives in the cloud easier through innovative products built by passionate employees. We are looking to add talented, motivated people to our team to help achieve this mission through the engineering, support, and delivery of our revolutionary cloudtamer.io cloud governance solution.

 

If you want to help organizations spend less time managing and governing their cloud, and more time using their cloud, you’ve come to the right place. Apply below and we’ll be in touch shortly!

Apply Now
Read More
Health & Wellness Benefits
  • Dental
  • Disability Insurance
  • Health Insurance
  • Life Insurance
  • Vision
  • Wellness Programs
Other
  • Remote Work
  • Travel
  • Work from Home
Parental Benefits
  • Family Medical Leave
  • Flexible Work Schedule
  • Generous Parental Leave
  • Mother Rooms
Perks & Discounts
  • Casual Dress
  • Company Outings
  • Lunch
  • Snacks
  • Special Discounts
Professional Development
  • Online Trainings
  • Tuition Reimbursement
Retirement & Stock Options Benefits
  • 401K
Vacation & Time Off Benefits
  • Generous PTO
  • Paid Holidays
  • Paid Sick Days

What is the internal culture like at cloudtamer.io?

Learning and on-the-job development are at the heart of the company’s approach. Employees are encouraged to expand on their existing skills and pursue new ones, almost always with direct help from a colleague. Mostly those skills are centered around tech, but it can be pretty unconventional, too — such as an employee-led cooking tutorial on how to make yogurt at home. 

And while the company may not pay for you to attend a more formal yogurt-school, it does actively support professional development, from extra room to experiment with tools and features, to tuition reimbursement for outside education. And there’s always someone willing to jump in and help, whether by answering a question on Slack or serving as a mentor. 

It’s that kind of support that’s created a culture that’s collegial while also driven, supportive while striving for excellence.

Tell us a little bit about the perks of working at cloudtamer.io HQ.

You’ve already read about the camaraderie, the team spirit, and the shared passion for building something great. Additional perks include regular lunch-and-learns, the ability to explore any number of interests — everything from new developer skills to Slack channels for car-lovers, plant-lovers, carb.- lovers, and more — and “Innovation Days:” At these quarterly events, employees take a break from their work, and instead team up to develop something truly different, from a homemade smart-mirror to wall art to decorate HQ.

What makes working at cloudtamer.io unique?

          Hasnat Ali, senior solutions delivery manager: “Oh, my god, the caliber of our people: the engineering, delivery, marketing, sales, operations teams – every single person that I get to work with on a daily basis is just amazing.”

          Tara Urso, senior product designer: “Everyone on the team really cares about the work that they’re doing and feels a sense of ownership over it. It’s evident in how they do their work. It’s not just about finding a solution, it’s about finding the best solution and going above and beyond and taking the time to really vet different avenues and arrive at the best possible solution. It speaks to people who are really passionate about what they do and not just check in and check out for the day.”

          John Lynch, COO: “When we started this organization, we really wanted to be different and an employee-centric company. We didn’t want to approach it as ‘business owners;’ we all had this common vision that we wanted to have the best cloud governance solution out there, but to get there in an enjoyable way. So not just build an amazing product, but make it so everyone can build an amazing career. Ten, 20 years from now, when people look back at cloudtamer.io, I would love it if everybody could think of it as the best job they ever had or the best work experience we ever had. If we can use that as the crux for making decisions, then we know we’re going in the right direction.”

What you look for in an employee:

The company values excellence and diversity: “We’re not looking for someone who’s a culture-fit but a culture-add: people who are going to bring new perspectives, new culture, and help us expand our culture and add to it,” COO John Lynch says. “It’s very unique to where we are geographically. It helps us attract the great talent that we need.”

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