Chief of Staff - Technical.ly

Chief of Staff

SmartLogic |  Baltimore, MD | Ops / PM

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

Description

You will provide strategic and tactical support to the CEO, working directly with the CEO on a variety of projects. Your goal is to help the CEO, leadership team, and company succeed.

The projects you’ll take on will be in pursuit of helping us accomplish noteworthy things in service to our employees, clients, and the communities that comprise our identity. To this end you will be responsible for executing on the CEO’s ideas and seeing them through to completion. You will be responsible for self-identifying and executing on ways to expand the CEO’s throughput while handling day-to-day administration of the business to allow the CEO to focus on growing our business.

To learn more about working with Yair please read Yair’s expectations and preferred work style.

Responsibilities

Work with the CEO to scope projects that support the company’s and CEO’s objectives.

Plan and execute multiple projects with minimal outside assistance.

Present ideas for special projects that might facilitate the CEO’s / leadership’s objectives.

Work with the team to align actions and communications to better support agreed upon initiatives.

Represent the CEO and SmartLogic by communicating with external stakeholders, attending important events, and managing the CEO / SmartLogic’s involvement in large projects that involve a number of external stakeholders.

Facilitate quarterly and annual planning by preparing agendas, running planning meetings, taking notes, and distilling plans into actionable and measurable steps.

Hold the CEO and leadership team accountable to their commitments.

Identify issues without prompting from the CEO or others, engage in root cause analysis, and prepare plans to mitigate said issues.

Improve the performance of the team by supporting their professional development and helping individuals manage progress towards their goals.

Requirements

Demonstrated ability to execute on simple and complex projects alike

Entrepreneurial, creative mindset enabling us to accomplish things that haven’t previously been accomplished

Personal sense of accountability along with experience holding others accountable

Alignment of values: since you will speak for Yair and SmartLogic, it’s particularly important we have alignment on values important to Yair and SmartLogic:

  • Trustworthy
  • Collaborative
  • Pragmatic
  • Constantly Improving
  • Intentional

Clear, concise, direct verbal communication skills

Fantastic business writing skills: emails and documents you create should be concise, thoughtfully organized, complete, and easily understood

Meticulously organized, a planner, and always prepared

Excellent steward of your own and others’ time

Ability to see multiple steps ahead, analyzing the critical path, and constantly mitigating the risk of encountering bottlenecks

Positive, can-do attitude

Keen sense of empathy and intuition

A high performance orientation – consistently meeting deadlines with a “no excuse” mentality

Benefits

Work with a team that has unparalleled skills

Emphasize work product vs. policies & procedures

Prioritize learning, professional development, and continuous improvement

Community stewardship and participation: we’ve demonstrated our commitment towards helping the communities to which we belong move forward

Team approach: we’re a drama-free environment that naturally focuses on tackling challenges critical to the growth of the business

Health insurance, including medical, dental, and vision

SIMPLE IRA retirement plan matching

Diversity and inclusion: we are continuously working to cultivate a supportive and inclusive workplace that recognizes and respects diversity of background, experience, and thought. We believe that diversity benefits both our company culture and the output of our services.

Pleasant office environment that is aesthetically and intellectually pleasing. We’re currently located in a beautiful office with tons of windows and plants in Canton, where we’re surrounded by other technology companies.

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Health & Wellness Benefits
  • Dental
  • Health Insurance
  • Vision
Other
  • Remote Work
  • Travel
  • Work from Home
Parental Benefits
  • Flexible Work Schedule
  • Generous Parental Leave
Perks & Discounts
  • Casual Dress
  • Company Outings
  • Lunch
  • Snacks
Retirement & Stock Options Benefits
  • 401K
Vacation & Time Off Benefits
  • Generous PTO
  • Paid Holidays

Talk to us about your tech stack.

We make it a priority to always use the latest tech. For instance, we won’t use something that will be useless in a few years. 

Elixir/Phoenix is our go-to choice for all new projects. Modern web applications demand both real time communication with end users (i.e. chat, live updates, notifications, etc) and background processing (i.e. transaction handling, reporting, external integrations, etc). Elixir’s use of the Erlang VM brings a great multi-process model to these challenges. We do still use Ruby on Rails, as well, primarily for legacy apps and in some cases for new apps where Elixir doesn’t present a clear advantage over Rails.

We use React and React Native for web and mobile app development, respectively. React Native lets us develop Android and iOS apps that look and feel native but that share a codebase, making the build faster, more efficient and easier to maintain.

What are some internal or client projects that you’re proud of?

An internal effort we’re excited to introduce is our in-house product development investment program: SmartVentures. The program provides $400K of product development and mentorship as an alternative path for startups looking to scale up.

We’ve also worked with OrderUp, a national food ordering company, to build an internal menu builder tool (which cut data entry time in half) and an Android app. Not long after, OrderUp was acquired by Groupon.

We’re proud of our work for Spotcrime, a crime data aggregator that has been a client since 2008. Most recently, we built an infrastructure that enabled the app to handle a large volume of data for much lower costs. It is visited by one million users a month and sends over five million email alerts a month.

We’ve even built software that ran on the International Space Station.

What do you look for in new hires?

We make very driven hiring decisions. We’re looking for devs who are solid technical talents — people who understand software to their core and computer science from an applied perspective. We look for people who are deeply interested in programming; for them it’s more than a job, they read about it in their spare time.

We look for people who are smart, capable, truly interested in the work and excited to come in every day.

Our team is very self-directed. We’re not going to micromanage you here. So we seek people who are self-managing and very independent.

Tell us about your internal culture.

Our office is quiet and organized. Our processes are well thought-out and streamlined. Never wanting to become stagnant with old tech, we make a concerted effort to keep up with the modern tech landscape. The people are our team have a variety of skill sets and we value that.

In terms of career growth, we encourage you to pursue things that you’re interested in learning or trying out. We keep the lines of communication open so that team members can discuss their interests, find a way to explore new ideas, learn tech stacks in between client projects, etc. 

Many folks here have their own side projects so we have a side project club that meets once a month, where employees can update the team on what they’re building.

What are your company values?

● Be trustworthy — We want happy, repeat clients, and that happens when they know we have their best interests in mind. 

● Collaboration and Communication — We’re very collaborative and transparent; our clients own the accounts we create for them, and they invite us to access their accounts. There aren’t any non-technical PMs sitting between us and our clients. The devs communicative with them directly.

● Be pragmatic and intentional — We don’t wing it here. We come prepared and use time judiciously. 

Do you have any special company and/or community traditions?

We host a company lunch once a week where we socialize and pick topics to discuss. About once a month we do a company outing, such as a happy hour, craft night, axe throwing or go-carting. During the holiday season we do Secret Santa and host a great party for the team and their plus ones.

As part of growth and development, we send everyone to one to two conferences a year. This year five of us are going to ElixirConf and four of us are going to the React Conference in NYC. 

One of the things we’re most proud of is our effort to sponsor and produce grassroot events.  In 2018 alone we sponsored 74 events. We’ve been a longtime sponsor and supporter of Technical.ly’s events. We program and host on our own lineup of Meetups, including the Baltimore Elixir Meetup. And, we also hosted the Baltimore Women in Tech Micro-Grants Program and gave away $12,000 to women-led initiatives.

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