We’re looking for a Senior Level, Unified Executive Support Engineer – Join the revolution in health care IT
We’re working on “the big picture” of the future of health care information technology, and what we do touches the lives of millions of people. Today, we’re looking for a top Senior Unified Communication Engineer who wants to be change-maker, while working together to build a leaner approach and really make an impact in our IT Infrastructure Engineering team and our success. At CareFirst BlueCross BlueShield, you’ll have the opportunity to influence the direction of health care.
Working here means collaborating across teams, influencing change and providing clear communication as you support the technology needs of senior executives and their executive assistants. They will ensure that the technology needs of the senior executives are met through solutions that are well constructed, well communicated and operating properly. Responsible for 2nd level technical guidance for staff members and the coordination of service provided by the IT Operations for executive support.
This position also requires the efficient utilization of all desktop and wireless hardware and software tools as directed by the UCS Manager. The Unified Communication executive support engineer will interface daily with other IT technical staff and customers, will be working on assignments, and delivering services and support related to all areas of executive support. Research and document new software and hardware in support of service request and project assignments. Provide complete customer service to all clients, prompt and effective troubleshooting, resolution and documentation of all assigned problems and service request. Project management, tracking and status updates.
This position is subject to a Level 6C security requirement which includes but is not limited to, information confidentiality, HIPPA, Sarbanes Oxley and code of conduct policies
You’ll need to and be prepared to work on…
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Hire Range Disclaimer
Actual salary will be based on relevant job experience and work history.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without SponsorshipApply Now
Describe the culture at CareFirst.
The culture is one of continuous learning. We are working to create tomorrow’s health plan — one that puts the service and security of our members first. Member security drives every decision we make as a company. We’re always looking at how and where we can improve our digital infrastructure. We’re open to creativity.
What are some of the ways you empower employees to make a difference at CareFirst?
We believe that each of us has an opportunity to make a difference in our roles and the community.
For the past two years, the company has held an enterprise-wide event to advance diversity, equity and inclusion in our workplace and communities called the Week of Equity and Action. Through this, CareFirst associates participate in virtual trainings and community activations that reaffirm the company’s commitment to empathy, understanding, diversity, inclusion, equity and belonging. In 2019, associates collectively volunteered more than 10,000 hours of time with and for more than 30 non-profit organizations. This included assembling more than 5,000 personal hygiene care kits for individuals experiencing homelessness and packing nearly 14,000 infant bundles and 345,000 diapers for families in need. This year, due to COVID-19 restrictions, the Week of Equity and Action included 38 virtual workshops hosted by associates and external speakers; opportunities for associate to share their talents through skills based volunteering sessions with 70 non-profit organizations; and strategic partnerships with minority, women, Veteran and/or LGBTQ-owned businesses in the community.
CareFirst has taken intentional steps to encourage associates to continue conversations and action around diversity, equity and inclusion, including increased trainings and resources, leadership coaching, the launch of a Diversity, Equity and Inclusion Council, and increased internal and external communications to ensure associates feel supported in the workplace.
What qualities do you look for in tech job candidates?
Overall, we look for people who want to be part of something bigger than themselves. Individuals with a service mindset and a community focus, as well as the requisite technical skills and expertise.
How has hiring been affected since COVID-19?
We’re happy to say that hiring has been business as usual. We’ve onboarded 800 people since March, 2020.
For 2021, we aim to grow our tech workforce by 15%, with a focus on developers in cyber security, data science, UX and EPMO, as well as technical and non-technical project and product managers for next gen government programs.
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