Business Analyst -

Business Analyst

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    Full-Time Job

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Nava is at the forefront of reimagining how our government serves its people, and we’re looking for a Business Analyst to help us execute on our mission of radically improving the digital services our government provides.

You’ll work with our government partners and across Nava’s engineering, design, and product teams to gather and analyze a broad spectrum of requirements for our critical projects that serve millions of Americans. You understand how the details of the project fit into the bigger picture, and take pride in working through ambiguous situations to deliver clarity and value to our team and government partners.

You’re able to question the nature of the requirements we collect and assemble a detailed picture of the business information we need in order to ship the highest quality product. You are tactical and can execute within fast loops of collaboration while gathering, researching, analyzing, organizing, communicating, and documenting information on our projects and requirements that affect us.

What you’ll do

  • Work with the Nava team and our government partners to drive the development of fully fleshed out requirements across a broad spectrum; including business, policy, rules, regulations, technical, project, product, design, or security requirements
  • Work collaboratively with the Nava product team to develop epics, user stories, and simplify core requirements
  • Analyze and evaluate policies, rules, and regulations for implications to our work and product development
  • Analyze business metrics and raw data and reports to discover key insights around user pain points
  • Capture and communicate requirements, dependencies, and other important information that affects our work and the work of our partners in a way that is optimized for understanding, clarity, and exhibits a high degree of polish
  • Pursue understanding and investigate parts of the system where we require additional knowledge, communicating and capturing that information for other team members to understand
  • Be the requirements expert in the room in meetings with the product team and with our government partners, following up on open questions quickly and effectively
  • Close all loops of communication and produce deliverables with a high degree of reliability, dependability, and speed while working on multiple, parallel workstreams
  • Help the product team map ambiguous or little-understood landscapes and policy areas, structuring that research to support product insights

What we’re looking for

  • At least one year of experience as a business analyst within a professional, multidisciplinary work environment.  Experience in management consulting, startups, or government policy a plus.
  • Experience gathering, analyzing, communicating, and advocating for requirements
  • Experience working and driving decision-making with multiple stakeholders
  • Resourceful and driven approach to research, data analysis, and requirement development
  • Ability to derive clarity from ambiguity and convey complex information simply
  • Strong organizational skills, including the ability to manage multiple tasks at once, respond to tight timelines, and operate effectively in a fast-paced environment
  • Strong attention to detail, including the ability to spot edge cases, tiny policy details, and potential product risks
  • Strong relationship development and collaboration skills
  • Excellent written and verbal communications skills
  • Willingness to travel to client sites in the DC metro region 1-3 times a week
We’re a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous compensation and equity packages and value a healthy work/life balance.
We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


About Us

In Washington, D.C., working for the government can sometimes mean being constrained by complex work environments that can limit someone from having a big impact. For civic technology company Nava, that is far from the truth.

As the only public benefit corporation to be to be working directly with the government, Nava provides high-performing services to federal government agencies like the Department of Veteran Affairs and the Centers For Medicare & Medicaid Services. Essentially, they work to hold themselves accountable for delivering quality work that is both innovative and impactful. One of their biggest accomplishments to date was assisting President Obama and his administration in repairing after its rollout in winter 2013. Since then, Nava has expanded their offices to San Francisco, are currently hiring engineers of all flavors (devops, full stack, front end), designers and product and project managers to work on some of the government’s biggest systemic challenges.

Referring to themselves as “stewards of public service,” Nava employees say the tenacity and humility of their work makes them unique amongst their competitors. Tackling some of the nation’s toughest issues is never an easy feat, but Nava is dedicated to providing a modern, impactful approach toward continuous improvement.

Nestled comfortably at 14th and U Street, Nava’s open layout office is home to a team of mission-driven designers, engineers and product developers.

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