From protecting against cyberattacks to troubleshooting glitches to mining data for policy insights, it’s all in a day’s work at the Baltimore City Office of Information & Technology, or BCIT. Whether supporting the Mayor’s Office or the Department of Transportation or CharmTV, BCIT is the government agency supporting the IT needs of the City of Baltimore and its roughly 13,500 municipal employees.
“We’re the head – we give guidance to all the other agencies and quasi-agencies, since we monitor the whole city,” cybersecurity analyst Nelson Lauren said. “We all come from different backgrounds, but we all realize that there’s one goal here, which is to keep the city’s infrastructure and data safe.”
BCIT is making purposeful changes to transform its agency and IT operations across city government and the community. The key focus areas include:
● Safety during COVID-19
● Changing the IT culture
● Supporting, securing, and optimizing critical IT systems
● Delivering on client projects and enhancing customer experience
● Building external partnerships and increasing community access
BCIT’s mission is to engage all Baltimore departments, businesses and citizens to design, build and implement technology that creates a safe, thriving and smart city; and provide sustainable infrastructure and technology to support and enhance city departments, communities, businesses, and mayoral goals.
This community-first approach is embodied in the office’s value acronym “ICARE:”
● Innovation & Excellence
● Customer Focus
● Accountability & Credibility
● Respect & Inclusion
The team may be smaller than at comparable private firms, but it enjoys access to a broad suite of digital tools and hardware that even the private-sector would envy. What’s more, the smaller size offers unique opportunities to excel, allowing team members to pursue the work they care about without being siloed.
“If there’s something you’re passionate about or serious about, you can sit down with the management or the director and they’ll say, ‘Great, this is what you want to do, let’s figure out a way to move you forward.’ So there’s always growth – it’s limitless,” said Markesia Davis, an IT specialist on the Help Desk. “This is one of the first jobs that I love coming to. I get up in the morning and I’m excited to come to work, because the culture is like a family.”
But perhaps best of all, it’s all in service of the City of Baltimore.
“I was excited that we could do better for society with technology,” said Nithiya Subramanian, data architect. “You could mine data to derive a lot of insights to make better decisions for the city.”Apply Now
New jobs. Your inbox. Every week. Get it.