Business Analyst -

Business Analyst

The Baltimore City Office of Information & Technology |  Baltimore, MD | Other

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Job Description
Perks + Benefits
Company Culture Coverage
  • Development and implementation of project management policies, procedures, and standards for the project life cycle definition.
  • Provides strong leadership in discussions of departmental goals and objectives with Information Technology senior management, including project management and classification of strategic, tactical, maintenance, and other projects.
  • Liaise with project stakeholders on an ongoing basis.
  • Estimate the resources and participants needed to achieve project goals.
  • Draft and submit budget proposals, and recommend subsequent budget changes where necessary.
  • Where required, negotiate with other department managers for the acquisition of required personnel from within the City.
  • Coach, mentor and motivate project team members and contractors, and influence them to take positive action and accountability for their assigned work.
  • Build, develop and grow any business relationships vital to the success of the projects.
  • Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.
  • Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
  • Prepare and deliver highly effective reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.
  • Collaborate in the planning, design, development, and deployment of new applications and enhancements to existing applications.
  • Create system design proposals.
  • Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
  • Ensure compatibility and interoperability of in-house computing systems.
  • Create systems models, specifications, diagrams and charts to provide direction to system programmers.
  • Identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions.
  • Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.
  • Provide orientation and training to end users for all modified and new systems.
  • Conduct research on software and hardware products to justify recommendations and to support purchasing efforts.
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Health & Wellness Benefits
  • Dental
  • Health Insurance
  • Vision
Vacation & Time Off Benefits
  • Generous PTO
  • Paid Holidays
  • Paid Sick Days

What is the internal culture like at BCIT?

BCIT’s mission serving the CIty of Baltimore fuels a sense of purpose across the organization. From Agile DevOps to the service desk to data and business intelligence, employees describe colleagues eager to help one another, ample on-the-job learning opportunities, and a robust social culture.

Pre-COVID, employees gathered for holidays and dessert days. Even working remotely, teams have continued holding “lunch-and-learn” learning sessions at lunch, and shorter, more informal chat sessions known as “chew and chats.”

BCIT emphasizes hard work and flexibility: Team members are expected to step up for a wide range of tasks. At the same time, BCIT offers robust support for professional development and further education.

“I had a full-time scholarship at the University of Maryland. They were very flexible in allowing me to continue to work and do my endeavor,” IT specialist Markesia Davis said. “‘This is what you want to do, let’s figure out a way to move you forward.’ So there’s always growth — it’s limitless.”


What background should we know about BCIT?

The City of Baltimore is making more investment in infrastructure needs and staffing to assist BCIT in building sustainability, resilience and implement best practices.  As a result we are seeing unprecedented growth and we have more opportunities than ever.


Why is working at BCIT a great opportunity?

You get to be a part of something that directly impacts the citizens of Baltimore, improving everyday life. The office is evolving and implementing best practices and creative solutions.   There is so much opportunity for individuals that are ready to innovate, build efficiencies and work collaboratively with our team, stakeholders and the citizens of Baltimore.


Tell us a little bit more about the perks of working at BCIT.

There’s of course the shared mission, and the learning opportunities and social culture. Employees also especially enjoy the supportive environment at BCIT. They describe colleagues and supervisors ready to help one another, a strong team atmosphere, and a culture where knowledge is rewarded.

“They help me out; they’re very nice about it. There’s a good team attitude at our place,” cybersecurity analyst Nelson L. said. “This is one of the first jobs where the people, the managers above me, actually know their stuff.”

Employees describe an inclusive workplace, too: “I love that I’m looked at not just for my skin color or my gender, but for my skill,” Davis said.


What makes working at BCIT unique?

BCIT supports city agencies and infrastructure serving more than 600,000 citizens. That’s different than at a bank or consulting firm.

“You’re helping out the City of Baltimore. You’re helping keep it safe,” Nelson said.”Doing work for the public good is something that I enjoy doing.”

He was especially impressed by the range of tools at the cybersecurity team’s disposal. “There’s all this good software and programs that, in my line of work, not every institution has them, especially private institutions,” Nelson said. “That’s one of the things that will make my career and resume more valuable. It exposes me to a lot more.”


What is a common misperception of BCIT?

That the agency is stagnant or that it’s business-as-usual. BCIT has done tremendous work to transform the service that we provide and we are on track to become a resource that provides the best solutions for our customers. Its stakeholders are beginning to share that they’ve noticed.


What does BCIT look for in an employee?

Employees are expected to take on a variety of tasks and challenges.

Davis, in IT, states: “Hardworking is something that you definitely need to be, and flexible,” she said. “A year ago, we had a ransomware attack, and flexibility was key: Everyone that was doing a task took on a whole different task that you may have never done before. But as long as you have the flexibility and the open-mindedness to do it, you could do it.”

The cybersecurity team in particular looks for candidates with a background in digital forensics and penetration testing. “Be familiar and keep up with how attacks are occurring, specifically with regard to municipalities,” Nelson said.

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