Solutions Engineer, Axios HQ

Axios

Remote May 4
Apply now

Quick take: Axios is a growth-stage startup dedicated to providing trustworthy content in an audience-first format. This year, we celebrated a major milestone, launching a SaaS product for corporate communications called Axios HQ.  In our first year we’ve already passed $1M in ARR and welcomed over 150 customers to the platform. We’re hiring a Solutions Engineer!

Why it matters: Solutions Engineers help customers realize the value of Axios HQ and transform the way their companies communicate internally.

Go deeper: In this role, you will make an impact to Axios through the following responsibilities:

  • Engage with customers in a technical capacity to help them get the most value out of Axios HQ
  • Troubleshoot open issues for customers in collaboration with our account management team
  • Deeply understand the HQ product from a user and engineer perspective
  • Triage incoming requests, find workarounds, and identify root causes
  • Review and prioritize issues with the engineering team
  • Contribute to internal tooling around customer support

The details: Ideal candidates will embody an entrepreneurial spirit and passion for Axios’ mission and have the following skills:

  • Strong technical experience designing and implementing software solutions, ideally full-stack development
  • Track record of providing great customer experiences
  • Passion for problem-solving
  • Highly collaborative attitude and comfortable working with cross-functional colleagues at all levels 
  • Consultative approach regarding technology and product positioning to both business and technical users
  • Strong empathy for user experience 

Don’t forget:  

  • Competitive salary
  • Health insurance (100% paid for individuals, 75% for families)
  • Primary caregiver 12-week paid leave
  • 401K
  • Generous vacation policy, plus company holidays
  • Company equity
  • Commuter and cell phone benefit
  • A commitment to an open, inclusive, and diverse work culture
  • Annual learning and development stipend

Additional pandemic-related benefits:

  • One mental health day per quarter
  • $100 monthly work-from-home stipend
  • Company-sponsored access to Ginger coaching and mental health support 
  • Tele-mental health services 
  • OneMedical membership, including tele-health services 
  • Increased work flexibility for parents and caretakers 
  • Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies 
  • Classpass discount
  • Virtual company-sponsored social events

 

What excites you about your products? Our work, everything we do, is rooted in a commitment to putting our readers first. Online users have access to more content than ever before. At Axios, we want to ensure those who access our products are reading, hearing and seeing the information that matters in the most efficient way possible.   What’s the communication process like at Axios? As a remote-first company, Axios has mastered digitally fostering a team spirit with frequent employee check-ins on Slack. Axios values transparency at all levels, including a weekly anonymous Q&A with its founders every Monday at the all-hands meeting. Real-time feedback is central to its culture and employees are encouraged to share their ideas and opinions openly. Within the network of more than 250 employees, a new hire will be assigned to a smaller team and work with them every day. But no feat is accomplished without collaboration between fellow Axios squads, giving the Analytics & Insights team a chance to learn about the engineers’ daily tasks, and so on.   What does it feel like to be an employee at Axios? It offers the stability of a large media company with the feel of a close-knit team. That’s partly due to the organization of our smaller squads, but Axios also makes it a priority to understand each employee’s needs. All new hires fill out a “user guide” with specifications about their communication style, decision-making process and interests. This helps new employees acclimate to our company seamlessly. Axios encourages all employees to share opinions and ideas about new processes or potential changes. As a workplace, Axios wants to make sure all employees feel heard, and that logging on to work is something to look forward to.   Describe the technologists you seek to hire at Axios.  A person who is passionate, fun, a team player and willing to take on a challenge.