Quick take: Axios is a growth-stage startup dedicated to providing trustworthy, award-winning news content in an audience-first format. We are hiring a Director of Customer Success to help define, build, and deliver a best in class customer experience for our new paid subscription business!
Why it matters: The Director of Customer Success will lead the development and execution of the customer service, support and renewal operations for Axios’ new paid subscription business.
Go deeper: In this role you will be responsible for managing the post-sale customer support and renewal strategies for our new premium subscription product. Responsibilities will include:
The details: Ideal candidates will embody an entrepreneurial spirit, have a passion for Axios’ mission of getting people smarter, faster, and demonstrate the following skills:
Don’t forget:
Additional pandemic-related benefits:
Equal Opportunity Employer Statement
Axios is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, age, gender identity, gender expression, veteran status, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Axios makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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What excites you about your products?
Our work, everything we do, is rooted in a commitment to putting our readers first. Online users have access to more content than ever before. At Axios, we want to ensure those who access our products are reading, hearing and seeing the information that matters in the most efficient way possible.
What’s the communication process like at Axios?
As a remote-first company, Axios has mastered digitally fostering a team spirit with frequent employee check-ins on Slack. Axios values transparency at all levels, including a weekly anonymous Q&A with its founders every Monday at the all-hands meeting. Real-time feedback is central to its culture and employees are encouraged to share their ideas and opinions openly.
Within the network of more than 250 employees, a new hire will be assigned to a smaller team and work with them every day. But no feat is accomplished without collaboration between fellow Axios squads, giving the Analytics & Insights team a chance to learn about the engineers’ daily tasks, and so on.
What does it feel like to be an employee at Axios?
It offers the stability of a large media company with the feel of a close-knit team. That’s partly due to the organization of our smaller squads, but Axios also makes it a priority to understand each employee’s needs. All new hires fill out a “user guide” with specifications about their communication style, decision-making process and interests. This helps new employees acclimate to our company seamlessly.
Axios encourages all employees to share opinions and ideas about new processes or potential changes. As a workplace, Axios wants to make sure all employees feel heard, and that logging on to work is something to look forward to.
Describe the technologists you seek to hire at Axios.
A person who is passionate, fun, a team player and willing to take on a challenge.
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