14 West | Technical Course Specialist - Technical.ly

Technical Course Specialist

  • Location

    Baltimore, MD 21201

  • Category

    Other

14 West, an Agora company, is looking for a Technical Course Specialist to join our team. This role is based on The Agora’s main campus – where every day, roughly 1,200 people work as part of the organization. Set in Baltimore City’s historic and cultural hub called Mount Vernon, there is no shortage of opportunities to feed your imagination there. The neighborhood is also home to institutions such as the Walters Art Museum, the Peabody Library, and Baltimore School for the Arts. The Mount Vernon campus is also rich in diversity and offers access to an abundance of unique restaurants, retailers, galleries, and nightlife destinations.

Today, the main campus includes 12 different buildings; some of which are historic 19th century mansions and carriage houses restored and re-purposed as offices, others are more contemporary in architectural style and outfitted with all of the state-of-the-art amenities and technology you might expect to see in Silicon Valley. Take a look for yourself, here.

In 2016 and 2017, 14 West was voted one of Baltimore’s Top Workplaces by The Baltimore Sun.

You can learn more about life at 14 West by checking out our WestWord blog.

Responsibilities

The Technical Course Specialist will be responsible for developing training courses for instructor led and self-directed courses for the applications supported by 14 West.  The Technical Course Specialist will also be responsible for ensuring existing course material is up to date and accurate as a result of application changes that occur. This person will design, edit and review training materials for the department. He or she will also be responsible for the quality and organization of all learning materials.  The ideal candidate should have relevant experience in the development of technical training programs as well as some degree of experience in rolling out technical training programs/courses.

  • Learn systems/applications, including the business purpose(s) of each, how to use them, and when the systems are used.
  • Update course content based on system / application updates using a variety of applications such as PowerPoint, Adobe Captivate and Camtasia.
  • Conduct assessment of training needs within the businesses.
  • Effectively work with various subject matter experts in the development of courses.
  • Create new course content meeting standards set by team.
  • Identify and suggest ways to improve: awareness and image of the training department, training materials and training department business and management processes.
  • Deliver training virtually or in-person when needed.
  • Assist in documentation development for users.

Qualifications

  • Ability to multitask and manage several projects effectively.
  • Strong interpersonal/consultative skills.
  • Ability to communicate effectively, both written and verbally.
  • Strong attention to detail.
  • Previous experience with technical training development preferred.
  • Computer literate, with minimum of intermediate-level skills using MS Word, PowerPoint & Excel. Previous experience with Adobe Captivate and Camtasia is preferred but not required.
  • Ability to quickly learn technology and systems applications.
  • Willingness to travel domestically and internationally if required.
  • Comfortable speaking in front of small and large groups.

Expectations

  • You have a deep understanding of user features and can easily demonstrate these features with minimal preparation.
  • You are a resourceful and active learner and continually demonstrate that ability and drive.
  • You escalate as needed ensuring your manager is aware of any risks and challenges.
  • You follow through on promises and meet deadlines.
  • You are a good coach to all and are coachable.
  • You take ownership of your projects and empower yourself to improve on any processes that can be re-evaluated.
  • You confront interpersonal issues.
  • You convey a positive image of yourself and 14 West, speak positively about others in the organization.
  • You are open and honest with communication.
  • Understand The Agora Companies and your role within the business and the value you add.
  • Act as a reflective practitioner always looking at yourself and the organization on how to be better.
  • Update your time on-time and accurately each week.
  • Be considerate of meeting organizers and attendees.  Be on-time, respond to all meeting invites, and notify organizer if your attendance status changes.

If interested, please submit a resume and cover letter to the link provided.

About Us

14 West is the business services arm of The Agora, a network for more than 40 of the world’s most innovative media and marketing companies. By relying on us, The Agora Companies enjoy the unique luxury of focusing on the work they want to do… not the work they have to do. We share a history and a heritage with the businesses we support, and custom tailor our administrative and technical strategies to suit them. We believe passion is a critical ingredient in the services we provide. And we strive to deliver leading-edge yet sustainable solutions that promote perpetual growth.

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