Sr. Technical Specialist – Enterprise Monitoring -

Sr. Technical Specialist – Enterprise Monitoring Baltimore

14 West |  Baltimore | IT

Job Description
Perks + Benefits
Company Culture Coverage

Sr. Technical Specialist – Enterprise Monitoring

If you’re a highly motivated and well-rounded individual who wants to join a talented, innovative, and client-focused technical team, then 14 Westech is the place for you. As the Technical Specialist – Enterprise Monitoring you, in partnership with the product and information technology teams, will create the monitoring standards for the company and help design, build, implement, and ensure that they are always adhered to. In this exciting role, you will be challenged to continuously improve our operational posture and empowered to accomplish.


What you need to apply:

  • Well versed working with an Enterprise Systems Monitoring team in designing, deploying, and maintaining monitoring across a global organization
  • Product knowledge of Site 24×7, NewRelic, OpsGenie, Jira Service Management, and a familiarity with a solid change control process as a Configuration Management Data Base (CMDB) is preferred
  • Understanding and experience with synthetic monitoring is preferred
  • Ability to create training plans and materials, schedule, and implement user training and lead user groups
  • Experience integrating other products into OpsGenie/JSM is a preferred
  • Working with Product and Support teams upskilling them in deploying APM and general use and support of monitoring tools
  • Comfortable presenting to all levels of the business



Bachelor’s degree or higher with professional experience in computer-related technologies or proven professional experience in a similar role


What you’ll do:

  • Partner with Product Owners, Software Engineering, and other Technology teams to define and document monitoring standards for existing and new services.
  • Managing on-call rotations and the flow of incoming alerts to ensure that SLA’s are met consistently when issues arise
  • Working with teams to ensure adherence to standards both in existing and future state
  • Creating standard alerting workflows using programs such as NewRelic and Site 24×7
  • Creating and maintaining Application Performance Monitoring (APM) and having a holistic understanding of a broad-ranged product ecosystem
  • Play a key role in the continuous improvement of existing processes such as Incident Management, Change Management, and Event Management
  • Participate in company quarterly planning sessions to align on shared deliverables for upcoming quarter
  • Implement and facilitate monitoring and alerting continuous improvement process/program?
  • Stay apprised of emerging best practices and technologies and promote and implement when applicable
  • Work independently in a highly visible, fast paced environment



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Health & Wellness
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Onsite Gym
  • Short Term Disability
  • Vision Insurance
Parental Benefits
  • Parental Leave
Perks & Discounts
  • Casual Dress
  • Offsite Company Events
  • Snacks Provided
  • Special Discounts
  • Paid Holidays
  • Paid Sick Days
  • PTO
Retirement & Stock Options Benefits
  • 401K

Who are 14 West’s clients?

The companies we work with are industry leaders in their own right. Some of the impressive names you’ll have the chance to support are The Oxford Club and Banyan Hill.


What brings the teams on 14 West’s different silos together?

All of our groups have a service-centric mindset, where the client and their needs are above all else. There’s a hunger within the company that drives us to deliver a product to your client that is going to work and last.


What’s the professional development trajectory at 14 West?

If you raise your hand and say you want to attend a specific conference or class, we will figure out a way to get you there. If you see room for growth within your role or a new initiative that you want to spearhead within the company, our management team will support you. Go-getters thrive at 14 West.


What do you hope future 14 West employees bring to the table?

People who are eager to find a company to grow with.

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