14 West | Senior Business Analyst - Technical.ly

Senior Business Analyst

14 West |  Baltimore | Other

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

14 West is looking for a Senior Software Business Analyst to work within a fast-paced, mature agile team. As a Senior Business Analyst, you will assist with all phases of the software development life cycle including gathering and translating business requirements into functional development specifications, following development tasks to completion, and investigating ways to optimize current functionality and processes.

Being a part of this team means living and breathing product goals and fierce collaboration with teammates, colleagues, and customers. The first step to success in this role is working hard for your teammates and earning their trust. We expect all members of the team to display initiative, take responsibility for managing their own work, and be open to guidance and insight from those around them.


  • Define and translate complex business and user requirements into functional requirements Apply an agile mindset to complex work projects
  • Work closely and develop relationships with a variety of internal and external stakeholders to ensure that all business requirements are understood, documented and met
  • Collaborate with developers and other subject matter experts to establish the product vision and analyze tradeoffs between usability and performance needs
  • Use expertise in modeling and diagramming to create design mocks with wireframe and prototyping software
  • Serve as a resource for engineering and quality assurance; clarifying requirements throughout the software development life cycle
  • Maintain and update requirements as needed throughout the software development life cycle
  • Create and distribute release notes to customers and internal stakeholders
  • Readiness to partner with the Product Owner to advocate for the ideal customer experience with the product
  • Partner with the Product Owner in the formulation and expression of the product vision
  • Readiness to act as a proxy for the Product Owner as needed
  • Mentor and support a diverse group of internal stakeholders on new functionality and enhancements prior to releases
  • Work with Quality Assurance to record and/or review test plans, test scenarios, and test cases results in preparation for regression testing and product validation


5+ years business analyst experience

  • Must be proficient with Jira and the Atlassian suite
  • Excellent knowledge of Software Development Lifecycle
  • Excellent written and verbal communication
  • Ability to prioritize demands and workload in a fast paced environment

Experience and Education

  • BS in Information Technology, Computer Science, Software Engineering or related
  • 5+ years of previous experience in software development business analysis
  • SAFe or PSM certification is a big plus

Skills & Abilities

  • Innate curiosity about processes, systems and user functionality
  • Demonstrated ability to analyze problems and understand the necessary components of a solution through analysis, planning, evaluation of cost/benefit, testing and reporting
  • Maintain a sense of urgency and hold others accountable to get working software out the door
  • Be ready to report on projects formally and on-the-fly
  • Ruthless team collaborator, ready to give and receive constructive feedback

We offer a wide variety of benefits, programs, and services to our employees, including:

  • Medical, vision, and dental insurance plans.
  • Employer-subsidized parking.
  • 401(k) plan with employer matching.
  • Generous vacation time and paid holidays.
  • Fitness programs and discounts.
  • Casual dress code.

About 14 West

14 West is the business services arm of The Agora, a network for more than 40 of the world’s most innovative media and marketing companies. By relying on us, The Agora Companies enjoy the unique luxury of focusing on the work they want to do… not the work they have to do. We share a history and a heritage with the businesses we support, and custom tailor our administrative and technical strategies to suit them. We believe passion is a critical ingredient in the services we provide. And we strive to deliver leading-edge yet sustainable solutions that promote perpetual growth.

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Health & Wellness Benefits
  • Dental
  • Disability Insurance
  • Health Insurance
  • Life Insurance
  • Onsite Gym
  • Vision
  • Wellness Programs
Parental Benefits
  • Generous Parental Leave
Perks & Discounts
  • Casual Dress
  • Company Outings
  • Snacks
  • Special Discounts
Professional Development
  • Online Trainings
Retirement & Stock Options Benefits
  • 401K
Vacation & Time Off Benefits
  • Generous PTO
  • Paid Holidays
  • Paid Sick Days

What’s it like to work at 14 West in Baltimore?

Missing a day in the office at 14 West makes you feel as if you’ve missed out. We have a great group of really smart and motivated people that come up with truly brilliant solutions to the challenges we face in the publishing and subscription services we enable. This being said, the office is totally casual — people bring their dogs to work and there’s work/life balance in that you can work remotely if needed.

Our offices are beautiful. They make up a campus of 12 individual buildings in the Mount Vernon neighborhood of Baltimore. In the summertime when we have interns working with us it starts to feel like a college campus as you see the interns going from building to building with their backpacks. The buildings are a mix of incredible historic homes and some modern construction. We sit in massive open offices that carry mixes of the functional roles; this enables cross collaboration. You can stand up and go talk to anybody, you don’t have to set up formal meetings. It’s open and easy, and that’s how we’re able to move so quickly to get things done each day.

Who is 14 West and what do you do?

14 West is the backbone of The Agora; a network for over forty companies in publishing and direct marketing that exist across 17 countries. The various companies span from Money Map Press to The Oxford Club and the very first of The Agora Companies, International Living (now based in Waterford, Ireland). At 14 West, we are a centralized service provider that enables the growth and innovation of all these different niche companies; internally we refer to them as affiliates. We are the technology, accounting, human resources, legal and facilities teams devoted to them.

What’s a common attribute amongst 14 West employees?

The preeminent traits seem to be a desire to learn and curiosity. If you are willing to work hard and want to understand how 14 West works, how The Agora Companies make their money, how things are done and how to contribute new ideas, you’ll be rewarded and will move up quickly. One thing that is expected of everyone that walks in here is you need to raise your hand and you better have high expectations for yourself. If you’re waiting for someone to tell you what to do, that gets noticed very quickly and not in a good way.

What is the team working on at the moment?

We handle all of our enterprise data. A lot of our focus right now is in optimization and building world class tools for our affiliates. One specific project our team is working is developing a set of new self-service applications where instead of Agora affiliates reaching out to our team directly for data and reports, they’ll be able to source what they need on their own. We are developing a series of new, cutting-edge feed applications where data can be loaded in, reports can be generated on the fly and our developers can understand exactly what the affiliates most want.

How do 14 West employees stay connected and engaged with each other?

A lot of us travel to different conferences to develop our skills and that’s always a great way to reconnect in a more personal way with your colleagues.

We do a lot of volunteer work within the community right around us here in Baltimore. Aside from this, we take pride in having the best holiday parties — there have been people caught trying to sneak into them! We also do a lot of happy hours in the office (employees enter their preferred beer or wine via their Drizly account). 

What can new employees expect?

New employees can expect extensive training through 14 West’s learning and development division, which features hands-on classroom learning and online guided courses that ensure new hires have been inducted into the company through a mentored program. Otherwise, get ready to run with your ideas. We like big ideas and if you bring them to the table you better be ready to act on them, we’ll provide the resources to drive it.

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