14 West | Product Operations Manager - Technical.ly

Product Operations Manager

14 West |  Baltimore, MD | Ops / PM

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

14 West, an Agora Company, is seeking a talented, experienced, self-directed Product Operations Manager to join our growing team. Reporting to the Director of Product Operations, you’ll work directly with our Product and Engineering teams to ensure we efficiently deliver innovative product solutions that delight our customers.

As Product Operations Manager, you’ll become an expert on our product development processes and implement changes to make them more effective and efficient. Your mission will be to create an environment that allows product teams to focus on building product and to operationalize components that detract from it.

 

Success in this role requires passion for product excellence, data-driven decision-making, customer-centricity, and a commitment to communication and information-sharing.

We’re looking for an experienced people manager who loves to coach and develop individuals and teams and who will be an energetic, passionate, and strategic voice on our Product leadership team.

In 2016, 2017 and 2018, 14 West was voted one of Baltimore’s Top Workplaces by The Baltimore Sun. You can learn more about life at 14 West by checking out our WestWord blog.

Responsibilities

  • Facilitate product team alignment with 14 West vision and strategy
  • Execute on operational initiatives for our product and service portfolio
  • Reinforce product strategy with metrics, process, best practices, and infrastructure
  • Build scalable processes to deliver product more efficiently and with better quality
  • Capture metrics, develop KPIs, build reporting to measure and track performance and progress
  • Coach product teams towards high performance
  • Become a trusted partner for product and engineering teams and demonstrate how your team can help contribute to driving the 14 West mission
  • Build relationships with stakeholders throughout the organization to further product goals
  • Build process for collecting, analyzing customer feedback and turning it into actionable insights
  • Take ownership of product management stack to best support product development

Qualifications

  • 5+ years of Product Management / Program Management experience for multiple products
  • Demonstrable record of raising SaaS products to excellence
  • Experience in gathering business insights and identifying trends from data, including combined data from various sources
  • Structured thinker who can advance Product Operations strategy and execute on it
  • Intimate knowledge of SDLC, various agile methodologies
  • Strong in both verbal and written communication with the ability to effectively present ideas and information to executive management and stakeholders

We offer a wide variety of benefits, programs, and services to our employees, including:

  • Medical, vision, and dental insurance plans
  • Employer-subsidized parking
  • 401(k) plan with employer matching
  • Generous vacation time and paid holidays
  • Fitness programs and discounts
  • Casual dress code

About 14 West

14 West is the business services arm of The Agora, a network for more than 40 of the world’s most innovative media and marketing companies. By relying on us, The Agora Companies enjoy the unique luxury of focusing on the work they want to do… not the work they have to do. We share a history and a heritage with the businesses we support, and custom tailor our administrative and technical strategies to suit them. We believe passion is a critical ingredient in the services we provide. And we strive to deliver leading-edge yet sustainable solutions that promote perpetual growth.

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Health & Wellness Benefits
  • Dental
  • Disability Insurance
  • Health Insurance
  • Life Insurance
  • Onsite Gym
  • Vision
  • Wellness Programs
Parental Benefits
  • Generous Parental Leave
Perks & Discounts
  • Casual Dress
  • Company Outings
  • Snacks
  • Special Discounts
Professional Development
  • Online Trainings
Retirement & Stock Options Benefits
  • 401K
Vacation & Time Off Benefits
  • Generous PTO
  • Paid Holidays
  • Paid Sick Days

What’s it like to work at 14 West in Baltimore?

Missing a day in the office at 14 West makes you feel as if you’ve missed out. We have a great group of really smart and motivated people that come up with truly brilliant solutions to the challenges we face in the publishing and subscription services we enable. This being said, the office is totally casual — people bring their dogs to work and there’s work/life balance in that you can work remotely if needed.

Our offices are beautiful. They make up a campus of 12 individual buildings in the Mount Vernon neighborhood of Baltimore. In the summertime when we have interns working with us it starts to feel like a college campus as you see the interns going from building to building with their backpacks. The buildings are a mix of incredible historic homes and some modern construction. We sit in massive open offices that carry mixes of the functional roles; this enables cross collaboration. You can stand up and go talk to anybody, you don’t have to set up formal meetings. It’s open and easy, and that’s how we’re able to move so quickly to get things done each day.

Who is 14 West and what do you do?

14 West is the backbone of The Agora; a network for over forty companies in publishing and direct marketing that exist across 17 countries. The various companies span from Money Map Press to The Oxford Club and the very first of The Agora Companies, International Living (now based in Waterford, Ireland). At 14 West, we are a centralized service provider that enables the growth and innovation of all these different niche companies; internally we refer to them as affiliates. We are the technology, accounting, human resources, legal and facilities teams devoted to them.

What’s a common attribute amongst 14 West employees?

The preeminent traits seem to be a desire to learn and curiosity. If you are willing to work hard and want to understand how 14 West works, how The Agora Companies make their money, how things are done and how to contribute new ideas, you’ll be rewarded and will move up quickly. One thing that is expected of everyone that walks in here is you need to raise your hand and you better have high expectations for yourself. If you’re waiting for someone to tell you what to do, that gets noticed very quickly and not in a good way.

What is the team working on at the moment?

We handle all of our enterprise data. A lot of our focus right now is in optimization and building world class tools for our affiliates. One specific project our team is working is developing a set of new self-service applications where instead of Agora affiliates reaching out to our team directly for data and reports, they’ll be able to source what they need on their own. We are developing a series of new, cutting-edge feed applications where data can be loaded in, reports can be generated on the fly and our developers can understand exactly what the affiliates most want.

How do 14 West employees stay connected and engaged with each other?

A lot of us travel to different conferences to develop our skills and that’s always a great way to reconnect in a more personal way with your colleagues.

We do a lot of volunteer work within the community right around us here in Baltimore. Aside from this, we take pride in having the best holiday parties — there have been people caught trying to sneak into them! We also do a lot of happy hours in the office (employees enter their preferred beer or wine via their Drizly account). 

What can new employees expect?

New employees can expect extensive training through 14 West’s learning and development division, which features hands-on classroom learning and online guided courses that ensure new hires have been inducted into the company through a mentored program. Otherwise, get ready to run with your ideas. We like big ideas and if you bring them to the table you better be ready to act on them, we’ll provide the resources to drive it.

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