Global Support Specialist

14 West

Baltimore, Maryland Hybrid May 27
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Responsibilities:

  • Providing technical and business solutions to our Clients.
  • Thoroughly documenting and managing customer inquiries in JIRA Service Desk ticketing system.
  • Continually developing and improving your relationships with stakeholders and their confidence in service abilities.
  • Working on issues/requests individually and as part of the team to ensure that problems are solved.
  • Using defined systems and guidelines to keep all stakeholders up-to-date with their request status, handover documentation, etc.
  • Meeting or exceeding all of the performance and SLA metrics set by management.
  • Working with cross-functional teams across the organization, developing a more intimate knowledge of operations and technologies utilized within the organization.

Qualifications:

  • Bachelor’s degree or higher with professional experience in computer related technologies.
  • Good understanding or working experience with SQL.
  • Fundamental understanding of HTML, CSS and JavaScript.
  • A methodical approach to problem-solving.
  • Patience and sincerity.
  • Some experience in reporting and/or data analysis – Desired but not essential
  • Customer service experience, preferably in a technical environment.
  • Willingness and the ability to continually learn the technology and business.
  • Ability to express complex technical concepts in layman’s terms to non-technical users verbally and in writing.
  • Ability to work independently in a highly visible, fast paced environment.
  • Availability to participate in on-call schedule when necessary.

We offer a wide variety of benefits, programs, and services to our employees, including:

  • Medical, vision, and dental insurance plans
  • Employer-subsidized parking
  • 401(k) plan with employer matching
  • Generous vacation time and paid holidays
  • Fitness programs and discounts
  • Casual dress code

14 West exists to help companies grow and innovate on their own terms, and become sought-after employers. With the support of our experts and solutions, our clients are free to focus on their ideas, products, and customers. Our services include Personnel & Talent Acquisition, Financial Services, Communications, Legal, Technology Solutions, and Facilities.

Before applying for a role at 14 West, there are a few things you should know. We work hard. We like unique perspectives. We believe our time is better spent on testing new ideas than perfecting old ones. And we don't hold hands. Instead, we give people the freedom and resources they need to forge their own path. So, while there are no road maps to success, there are no limitations.

14 West is an Equal Opportunity Employer and complies with all applicable Federal, State and local employment laws. No question in this Application is intended to elicit information in violation of any such law, nor will any information obtained in response to any question be used in violation of any such law. Applicants with disabilities who require a reasonable accommodation to participate in the application and/or interview process may contact us at  to arrange for such accommodation.

Retirement & Stock Options Benefits
  • 401K
Perks & Discounts
  • Casual Dress
  • Offsite Company Events
  • Snacks Provided
  • Special Discounts
Health & Wellness
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Onsite Gym
  • Short Term Disability
  • Vision Insurance
PTO/Flexibility
  • Paid Holidays
  • Paid Sick Days
  • PTO
Parental Benefits
  • Parental Leave
Who are 14 West’s clients? The companies we work with are industry leaders in their own right. Some of the impressive names you’ll have the chance to support are The Oxford Club and Banyan Hill.   What brings the teams on 14 West’s different silos together? All of our groups have a service-centric mindset, where the client and their needs are above all else. There’s a hunger within the company that drives us to deliver a product to your client that is going to work and last.   What’s the professional development trajectory at 14 West? If you raise your hand and say you want to attend a specific conference or class, we will figure out a way to get you there. If you see room for growth within your role or a new initiative that you want to spearhead within the company, our management team will support you. Go-getters thrive at 14 West.   What do you hope future 14 West employees bring to the table? People who are eager to find a company to grow with.