Do you have a strong understanding of digital and/or direct marketing and excel at maneuvering complex issues?
Do you geek out on data and have a keen ability to use it to help solve a problem or support a business decision?
Are you detail-oriented and customer focused?
If so, this opportunity is for you.
As a Business Intelligence Customer Success Associate (CSA), you will make a significant impact every day applying your knowledge, skills and passion for data and marketing. This frontline team member will field, research, and answer the data and reporting inquiries and requests received from our affiliate clients. This includes training on basic knowledge of our most commonly used reports and ensuring users are well-informed of any reporting issues or delays.
You will also strategically work alongside a Customer Success Partner (CSP) to help affiliate clients analyze and interpret the data-driven information we provide, including the effectiveness of their online and offline direct marketing programs. You do not need to have a technical or data background, however, you do need to be comfortable maneuvering complex operational issues.
This entry-to-mid level position reports to the Customer Success Manager.
In 2016, 2017 and 2018, 14 West was voted one of Baltimore’s Top Workplaces by The Baltimore Sun. You can learn more about life at 14 West by checking out ourWestWord blog.
We offer a wide variety of benefits, programs, and services to our employees, including:
To be considered for this opportunity, please submit your resume and application to the link provided.
Business Intelligence is part of 14 West, one of The Agora companies who service 20+ affiliated publishing groups all around world. These publishing groups are focused on developing information and products that help individuals control their own destiny when it comes to matters of finance, health and lifestyle.
Business Intelligence is dedicated to supporting our customers with data and insights that enable superior business decisions through providing data, reports, dashboards, ad hoc analyses, predictive analytic models, consultation and more. We believe strongly in nurturing and developing our team members and don’t just hire to fill gaps. We see every individual as crucial to the success of our mission and purposefully create opportunities for them to grow along with the organization.
At 14 West, employees and their career path are front and center. And often, teammates break the mold.
“You don’t have to have a degree from MIT or have X years of experience,” said Jennifer DiFolco, Director of Talent Acquisition for 14 West. “If you can show us what you’ve done, on your own or with a group of friends in your garage, and if we can see that you’ve got the skills to translate that into our world, some of our best hires have come from that.”
Director of Development, Cory Chambers knows of this first hand. “My personal story is they gave me an opportunity when no one else would,” he said.
When Chambers graduated from college, he couldn’t find an engineering job. He felt that no one would take a chance on a junior developer.
But 14 West did.
After he was hired, Chambers was promoted to a management position within nine months. And the company asked him how they could find and coach more junior developers like him. “At the rate in which we’ve grown, I now manage a team of about nine or 10 people and we’re still adding to that,” he said.
14 West also hosts an extensive internship program, wherein 26 to 28 interns come in for orientation each May. The internship program includes big outings such as sailing, team building activities, and real world experience in an elite and growing enterprise.
It’s a demonstrated set of values — focused on people — that extends to the company’s philanthropic approach, as well.
The company has set up a philanthropic newsletter that reaches out to employees wanting to volunteer with one of 40 non-profit organizations the company is in touch with. This includes food drives, toy drives, monthly volunteer activities, toy and food distribution following the drives, and monthly visits to Our Daily Bread, a Baltimore-based hot meal program and employment center.
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