700 Comcast employees are getting a state-of-the-art call center in Newark - Technical.ly Delaware


Jul. 18, 2018 11:28 am

700 Comcast employees are getting a state-of-the-art call center in Newark

The new digs on Commerce Drive will open next year.

Comcast is upgrading its Delaware call centers.

(Photo by Flickr user Mike Mozart, used under a Creative Commons license)

Comcast call center employees at the DuPont Road location in New Castle and the Wakefield Drive location in Newark will transfer to a brand-new Newark facility at 400 Commerce Dr. in 2019, the company has announced.

The new facility, which will be entirely renovated, sounds like it’s patterned more after a modern coworking space than a traditional call center, with “ergonomic, height-adjustable workstations; collaboration and meeting spaces; a state-of-the-art workout facility; cafeteria; green spaces; ample parking; and more.” The new space will also prioritize environmental sustainability, with an efficient heating system and LED lighting.

“We are bringing our workforce together to create an environment for our employees to do their best work for the thousands of customers they support every day,” said Jim Samaha, the senior VP for Comcast’s Delaware Valley region. “This is an investment in the tools, technology and people that help us on our journey to deliver a truly outstanding customer experience.”

The move is part of a billion-dollar effort to step up the Comcast customer experience — complete with elements such as organic decor that can help reduce employee stress.

Overall, Comcast employs 1,100 people in Delaware in 29 facilities.

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