700 Comcast employees are getting a state-of-the-art call center in Newark - Technical.ly Delaware


Jul. 18, 2018 11:28 am

700 Comcast employees are getting a state-of-the-art call center in Newark

The new digs on Commerce Drive will open next year.

Comcast is upgrading its Delaware call centers.

(Photo by Flickr user Mike Mozart, used under a Creative Commons license)

Comcast call center employees at the DuPont Road location in New Castle and the Wakefield Drive location in Newark will transfer to a brand-new Newark facility at 400 Commerce Dr. in 2019, the company has announced.

The new facility, which will be entirely renovated, sounds like it’s patterned more after a modern coworking space than a traditional call center, with “ergonomic, height-adjustable workstations; collaboration and meeting spaces; a state-of-the-art workout facility; cafeteria; green spaces; ample parking; and more.” The new space will also prioritize environmental sustainability, with an efficient heating system and LED lighting.

“We are bringing our workforce together to create an environment for our employees to do their best work for the thousands of customers they support every day,” said Jim Samaha, the senior VP for Comcast’s Delaware Valley region. “This is an investment in the tools, technology and people that help us on our journey to deliver a truly outstanding customer experience.”

The move is part of a billion-dollar effort to step up the Comcast customer experience — complete with elements such as organic decor that can help reduce employee stress.

Overall, Comcast employs 1,100 people in Delaware in 29 facilities.

Already a member? Sign in here


3 ways networking can help build a gender-diverse workplace

Delaware Criminal Justice Council is accepting apps for $200K+ in funding

Amazon needs help identifying Delaware’s underprivileged students



Learn to lead digital transformation at Phorum 2019


Technically Media

Technical.ly Editorial Intern

Apply Now
Malvern, PA


Senior Front End Engineer – CX Journey Lab

Apply Now
Kennett Square, PA

Chatham Financial

Senior Product Designer

Apply Now

4 lessons on interviewing for tech jobs, aka the art of being imperfect

UD students and alumni prepare to pitch at Horn’s Hen Hatch Finals

The power of networks for inspiring innovation



Pitch to speak at Comcast Labs Connect’s data security conference

Kennett Square, PA

Chatham Financial

Software Developer in Test

Apply Now
Kennett Square, PA

Chatham Financial

Junior Full Stack Software Developer

Apply Now

JP Morgan Chase

Java Full Stack Software Engineer

Apply Now

Sign-up for daily news updates from Technical.ly Delaware

Do NOT follow this link or you will be banned from the site!