(Photo by Flickr user Abby Lanes used under a Creative Commons license.)
Rockville, Maryland-based 3CLogic, provider of a cloud contact center platform for services and sales companies, has closed a $9 million Series B funding.
The funding round was led by Capitan Investment Partners and True Blue Partners, with participation from Blu Ventures, Force 3 Partners and other existing investors. The 15-year-old company plans to use the fresh funding to expand into more markets, with a specific focus on attracting business from Global 2000 enterprise companies.
“We have been following the company for some time and are impressed with the team and their go-to-market strategy,” said Capitan Managing Partner Tony Rickert in a statement. “3CLogic is right in the middle of some of the most important business under-currents: digital transformation, AI, voice and speech analytics.”
The company predicts that its revenue tract will continue to climb this year after seeing a 125% growth in enterprise revenues in 2019, per a press release. To keep meeting the growing demand, 3CLogic plans to expand hiring in its customer success, sales and marketing departments.
“Today organizations are seeking to maximize the performance of their agents by automating repetitive and manual tasks, so that they may focus on more complex or critical customer or employee needs,” said 3CLogic CEO Denis Seynhaeve. “Digital channels and workflows are a key part of that strategy, but voice remains a vital piece of the customer engagement layer when those digital or self-service options prove insufficient. The current COVID-19 crisis is making painfully clear the important role human interactions play within the customer service value chain.”
This funding news comes a week after 3CLogic was selected by a global manufacturer and provider of warehouse solutions to provide its cloud contact center solution for integration. This ServiceNow Customer Service Management integration is helping the company — which 3CLogic didn’t name — better equip its agents who are working from home due to the COVID-19 pandemic.
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