Customer success startup ChurnZero raises $7M in Series A funding

Customer success startup ChurnZero announced that it has raised a $7 million Series A funding round led by Baird Capital, with participation from previous investors including Grotech Ventures, Middleland Capital, Charlottesville Angel Network and the Center for Innovative Technology (CIT).

[Announcement] 📣 ChurnZero Raises $7 Million in Series A Funding Round Led by @rwbaird and Joined by Existing Investors to Build the Customer Success System of Record – https://t.co/yw00Oz1OiY pic.twitter.com/Bt2JmTN93l

— ChurnZero (@churnzero) April 23, 2019

The Arlington, Va.-based startup founded in 2015 is a customer success software company that helps SaaS companies retain subscribers by optimizing their customer experiences. With the funding, the company will invest in growing its portfolio of clients, and product development for its platform to support customer-facing teams, a news release states.

“Building a customer success platform that integrates data and customer touchpoints from a myriad of sources, generates insights and analytics, and kicks off workflows and communications is a tough technical project and is a proud achievement for our team,” You Mon Tsang, cofounder and CEO of ChurnZero, said in a statement. “But our real achievement is creating a happy and successful customer base. Our growth has been testament to our efforts so far and I am thrilled to have Baird Capital as partners to invest further in the company and in the ecosystem.”

Joanna Arras of Baird Capital has joined ChurnZero’s board of directors as a result of the investment. Arras works with Baird Venture Partners, the U.S.-based venture capital fund of Baird Capital that invests in early-stage companies. This funding raise brings ChurnZero’s investments to $10 million the company said.

ChurnZero is also hiring for multiple positions in its Arlington office, including a sales engineer, customer success manager, business development representative and more.