Cyber breach against Baltimore's 911 dispatch system under investigation - Technical.ly Baltimore

Business

Mar. 28, 2018 10:44 am

Cyber breach against Baltimore’s 911 dispatch system under investigation

The breach was discovered Sunday, and forced 911 dispatchers to go into manual mode, according to city officials.

Baltimore City Hall.

(Photo via Wikimedia Commons)

A network that helps dispatch calls in Baltimore’s 911 center fell victim to a cyber attack on Sunday.

A statement from city Chief Information Officer Frank Johnson described the attack as a “limited breach” of the Computer Aided Dispatch (CAD) system. Such systems can provide locations of 911 calls digitally, as well as other details. The system is also used for Baltimore’s 311 system.

The breach was discovered at 8:30 a.m., and the system was back online 17 hours later at 2 a.m.

During that time, the CAD system was down. However, Johnson said emergency service did not stop.

“I wish to emphasize that these critical services were not impacted nor disrupted at any time, as they were temporarily transitioned to manual mode,” the statement said. “This effectively means that instead of details of incoming callers seeking emergency support being relayed to dispatchers electronically, they were relayed by call center support staff manually.”

Staff from the Baltimore City Office of Information and Technology isolated the server where the breach occurred, and took it offline to take away the threat. Staff then investigated all network systems before bringing CAD back up.

Details on the nature of the attack or who might have been behind it were not provided by the city, as a city spokesperson said the attack is still under investigation.

-30-
JOIN THE COMMUNITY, BECOME A MEMBER
Already a member? Sign in here
Connect with companies from the Technical.ly community
New call-to-action

Advertisement

Power Moves: Leadership changes at CAMI and Maryland Momentum Fund

UMBC and UMB are joining forces to protect and probe medical data

clean.io releases data behind malicious ads

SPONSORED

Baltimore

Verizon is looking for the brightest ideas on how to use its 5G technology

Baltimore, MD 21201

14 West

Junior Database Administrator

Apply Now
Baltimore, MD

SmartLogic

Account Executive (Baltimore)

Apply Now
Baltimore, MD

14 West

Product Operations Manager

Apply Now

Bowie-based Trinity Cyber, led by NSA and White House alums, raises $23M

DataTribe is hosting its second cyber startup competition

DreamPort plans expansion of Columbia collaboration space

SPONSORED

Baltimore

Escape the August heat with cool AI tech

Philadelphia OR Baltimore

Technically Media

Technical.ly Editorial Intern (Fall 2019)

Apply Now
Baltimore

Fastspot

Business Development Manager

Apply Now
Columbia, MD

Vectorworks

Python Engineer (Software Systems Development)

Apply Now

Sign-up for daily news updates from Technical.ly Baltimore

Do NOT follow this link or you will be banned from the site!