Contract extended to switch Baltimore city government phone system to VoIP - Baltimore


Mar. 9, 2018 11:51 am

Contract extended to switch Baltimore city government phone system to VoIP

A consultant received a $100K re-up as the effort to bring new phone technology passes five years.

City phones need an upgrade.

(Photo by Flickr user Donovan Graen, used under a Creative Commons license)

A contractor brought on by Baltimore city government to help upgrade city phone systems was extended for another year.

As first reported by the Baltimore Sun, the city’s Board of Estimates this week approved a $99,750 contract extension for consulting firm Battles Group to assist in the implementation. It’s part of a yearslong effort to switch the city phone systems to Voice-over-Internet-Protocol (VoIP). Silver Spring–based Battles Group is working with city departments including the Department of Communications Services, which is run by the city Comptroller’s office, and Mayor’s Office of Information Technology on the effort.

The phone system upgrade was initially tackled in 2012, but an inspector general’s investigation and an eventual lawsuit between city departments put the process on hold.

The new funding re-ups an initial agreement for about $200,000 that was signed in 2015 after then-Mayor Stephanie Rawlings-Blake and Comptroller Joan Pratt reached an agreement to put out a new RFP. Last year, the board approved an extension in the same amount as the new contract.

“This amendment is necessary due to delays in project implementation as a result of infrastructure not being ready, pricing negotiations, and shared services,” the Board of Estimates proposal states.



Here’s how to add your voice to Baltimore’s sustainability plan

Students to showcase coding projects with city’s Department of General Services

City: Cyber attack against Baltimore’s 911 computer-aided dispatch system was ransomware



How Think|Stack and Year Up are cultivating local tech talent

Baltimore, MD 21201

14 West

Advantage Solution Specialist

Apply Now
Philadelphia, PA OR Remote

Stitch, Inc.

Director, Alliances

Apply Now

The One and Only Corp

iOS/Android Developer

Apply Now

City proposes $6.8M contract extension for Baltimore police body cameras

Baltimore City Council President wants to explore municipal broadband

Baltimore’s Virtual Supermarket program expands to 14th location



Let these free workshops help your business really take off

Baltimore, MD


UI/UX Designer

Apply Now
3500 Boston St, Baltimore, MD 21224


Sales and Business Analyst

Apply Now


System Administrator

Apply Now

Sign-up for daily news updates from

Do NOT follow this link or you will be banned from the site!