A Baltimore taxi company now has a ride-hailing app - Technical.ly Baltimore


Jan. 14, 2016 4:59 pm

A Baltimore taxi company now has a ride-hailing app

zTrip is launching in Baltimore this week, and the company that makes it is touting a difference from Uber.

Taxicabs outside Baltimore's Penn Station.

(Photo by Flickr user Marcin Wichary, used under a Creative Commons license)

In Baltimore, taxis are getting into the ride-hailing app game.

Transdev, the international company that owns Yellow Checker Cab of Baltimore, is launching its zTrip app in the city on Thursday.

The app, which is available for iOS and Android, was beta tested by the company in Kansas City over the last year. By the spring, the company expects to have it available in 18 cities, said Bill George, president of the taxicab business in Transdev’s On Demand Division.

In Baltimore, the app has been rolling in soft-launch mode this week, with about 200 rides ordered between Tuesday and Wednesday. “Drivers are thrilled with it,” George said.

A look at the zTrip app.

A look at the zTrip app. (Courtesy image)

At this point, it’s obvious that the cab service is entering the same app space where services like Uber and Lyft have made big inroads in recent years. After entering in Baltimore, the ridesharing services officially got on the books in Maryland last year with a new — and separate from taxi — regulatory framework adopted by the state legislature. This week, Lyft announced an expansion into Annapolis and Baltimore surburbs, and Uber added more Maryland cities last October.

Ridesharing companies haven’t been shy about their intentions to disrupt the taxi industry in general, with its entrenched regulations, and the many individual difficulties getting a ride we’ve had over the years. It would be easy to look at the app as an attempt to catch up by imitation. But given all the flack taxi companies take and the fact that we started the New Year with word of an $1,100 Uber ride on New Year’s Eve, it’s only fair to hear George out.

Riders, he said, “can still call for a cab, hail a cab, text for one or order on our website. This is just another way to order the vehicle.”

Like ridesharing, zTrip has driver tracking and a ratings system, and allows riders to pay with a credit card through the app (though cash is still an option). Transdev also introduced a new computer dispatch system in Baltimore that’s syncing with the app and other forms of ordering. But George said zTrip has a couple of features that are designed to make it distinct. For one, there is no surge pricing. “The price is the same, 24/7,” George said. Riders can also book rides in advance. A button on the app also provides access to live customer service, and another is coming soon to request ADA compliance.

George also pointed to the drivers themselves as an asset. They’re professional, and they’re driving regulated vehicles, he said. Along with the dispatch system, the fact that the drivers may know a shortcut also shortens ride times. We asked if Transdev has lost drivers to the ridesharing companies, who offer flexibility as an independent contractor.

“When the app services have opened up, there was an initial departing of some drivers. Typically most of them come back,” he said.

Transdev is planning a launch party for the app from 6-9 p.m. tonight at Phillips in the Inner Harbor. They company says it will donate to the Kennedy Krieger Institute as part of the launch.

  • Raven Maven

    GARBAGE APP!!! Does not work! Take UBER… Faster, cheaper..

  • jagan raaj

    Hi Sir/Madam,

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    follow very high end agile strategy for the product development with the
    team of fine tuned by enthusiastic entrepreneurs. Our services are
    highly efficient , swift and affordable.

    We have both android and iOS application.For your reference kindly find the below details for the android for test performance.

    Please find the demo link for customers and drivers android app along with the web admin panel.
    Admin panel Link :


    Customer Drive link :

    Driver Drive link:

    Passenger application features:
    ❖ Free downloadable passenger app for Iphone and Android.
    ❖ User has option to login using their phone number or Facebook credentials.
    ❖ Secured individual User account.
    ❖ Setting up Profile Image.
    ❖ Add one or more credit card details.
    ❖ Password recovery button.
    ❖ Change password anytime.
    ❖ Search taxi over Google map using GPS.
    ❖ Auto filling address over a touch.
    ❖ Automated booking request to nearest taxi driver.
    ❖ Auto calculation of distance and fare.
    ❖ Trip confirmation in 60 (Admin can define) seconds.
    ❖ Notifications upon Taxi arrival.
    ❖ Can call driver using default phone call.
    ❖ Track ongoing journey using Google navigation.
    ❖ Cash / credit card transaction with instant payment ereceipts.
    ❖ Email receipt in passenger’s registered email address.
    ❖ Saves history of past trips for future reference.
    ❖ Trip history – Past and current booking.
    ❖ Social sharing over Facebook, Twitter whatsapp and Ratings.

    Driver application features:
    ❖ Login credentials to every Driver.
    ❖ Password recovery button.
    ❖ Dashboard with driver account details.
    ❖ Go Online / Go offline button.
    ❖ Can see the location themselves over Google map.
    ❖ Secured individual Driver profile with image, Email Id, phone number, driving license
    and taxi details.
    ❖ Mandatory to activate GPS upon login.
    ❖ Automatically receives passenger’s trip request with trip details.
    ❖ Confirms trip within 20 seconds or reject.
    ❖ Confirms passenger pick up by clicking Accept button.
    ❖ Can call Passenger using default phone call.
    ❖ Google navigation for ongoing trip.
    ❖ Send notification upon arrival to pick up passenger.
    ❖ Start trip by clicking “start trip” button.
    ❖ Cash / Credit card processing with instant payment ereceipts.
    ❖ A unique Trip Id number for each trip.
    ❖ History of completed trips.

    Administrator Panel:
    ❖ Easy taxi management solution and statistical report on dashboard.
    ❖ Manage site settings, SMTP mail settings, SMS templates, Social networking site
    settings, Payment gateways and banner settings.
    ❖ Details are saved from all booking channels in admin panel.
    ❖ Taxi company’s admin can perform complete activities.
    ❖ Change password option.
    ❖ Add and manage taxi’s taxi model, taxi capacity, taxi number, taxi amenities, taxi image
    and taxi fare.
    ❖ Add and manage Driver, driver details, driving license details, booking limit to an
    individual driver.
    ❖ Assign taxi and manage assigned taxi.
    ❖ Add and manage Users account, Ratings, Contacts, Contents, Miles.
    ❖ Access and extract trip transaction details which are completed, cancelled or rejected.
    ❖ Access and extract Account report and total earnings at a glance.
    ❖ Customized search options using datewise search, or transaction id based search,
    passenger name based search, driver name, taxi number etc ,.
    ❖ Real time updation of details in Admin panel.
    ❖ Easily track each driver, each taxi, each passenger and each transaction and ratings-from.

    Apart from above features we can able to customize as your wish.Fulfill your dreams.

    Kindly let me know any clarification.

    Best Regards,

    S.M.Jagan Raaj
    nPlus Technologies
    Ph:+91 422-4273888;Skype: jagan_nplus


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