(Photo by Flickr user Corinne Warnshuis, used under a Creative Commons license)
•Don’t bake brownies. You’re not a Girl Scout troop leader at work, don’t act like one.
•Don’t use exclamation points in email correspondence. Just try it: “Thanks.” Periods work just fine and project a more professional tone. Exclamation points can come across as juvenile.
•Never say “I’m sorry, but…” before a request. “I’m sorry, but I never got the attachment you sent.” You’re not sorry — you didn’t do anything wrong. Delete that phrase from your vocabulary unless you are writing an apology note.
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