IBX Wire: Independence Blue Cross launches customer service mobile app with local firm Relay - Technical.ly Philly

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Feb. 8, 2013 9:00 am

IBX Wire: Independence Blue Cross launches customer service mobile app with local firm Relay

Independence Blue Cross members can now keep up with their accounts with IBX Wire, a customer service mobile app, according to a press release. Developed by Radnor, Pa.-based firm Relay, IBX Wire offers a private, personalized platform for members to receive alerts from the health insurance company about their accounts, as well as access customer […]

Independence Blue Cross members can now keep up with their accounts with IBX Wire, a customer service mobile app, according to a press release.

Developed by Radnor, Pa.-based firm Relay, IBX Wire offers a private, personalized platform for members to receive alerts from the health insurance company about their accounts, as well as access customer support.

Independence Blue Cross has seen a 30 percent opt-in rate, said Independence Blue Cross’ director of eBusiness Development Michael Yetter through a spokeswoman.

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Juliana Reyes

Juliana Reyes became Technical.ly's associate editor after reporting on the Philadelphia tech scene for four years. She's co-president of the Asian American Journalists Association Philadelphia chapter and a two-time Philadelphia News Award winner for "Community Reporting of the Year." The Bryn Mawr College grad lives in West Philly, likes her food spicy and wears jumpsuits often.

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